I want to thank you all for the good work you do for GBM. Our company is able to grow because of your contributions, and I am grateful to you for that.

Today, I want to help you with your hard work and to make it more effective. What I’m going to tell you also has other life applications. I am going to share with you my way of making every day exciting.

If your destination is Chicago, your best bet is to be totally consumed with the concept of “Chicago.” You should be thinking Chicago, walking toward Chicago, and letting everyone you meet know you are working onto getting closer to Chicago.

Every one of us in GBM - from the top executives to the night cleaners, day maids to general managers - must be consumed by the idea of “janitor.” How can I improve my cleaning quality, prepare for cleaning up, and have a neat janitor’s work appearance?

Some in janitorial industry have a mind-set that cleaning is done by good cleaners and good talking. That is wrong. The attitudes for success in GBM are that “Cleaning is done by me” and “I am here to clean.” Remember the destination is Chicago and it is for all of us, including you and I and the cleaners.

I have simple tips for anyone who wants to be successful in GBM.

1. The rule for success is 95 percent perfect cleaning. 5 percent of our job is public relations. Remember these numbers and these priorities.
2. Read the cleaning specification for your job every day. This type of focus makes you a professional cleaner.
3. Do not expect without inspect the buildings that we clean. Do not leave a dirty building dirty. You will sleep better knowing that you’ve done your job in the best way that you can.
4. Find and fix problems before your customer finds them. Think like the owner of your buildings. You will see more dust that way.
5. Visit your least favorite customers more, not less. That way, you’re making sick cells better, before they grow too sick to be cured.
6. Treat your cleaners like your customers - they are your back bones
   

One more thought: Do all you can for anything you do or don’t even start. To get a can of Coke to drop in a vending machine, you need to put in 50 cents, no less. In life, many people put in only 49 cents (or less) and expect to get the same reward. See how hard work can work in your life. How about inserting 55 cents for a can of Coke? That’s much better than putting up 49 cents for nothing.

My wish is for you to build a great future together with GBM and hope this letter be able to provide you the vision. May God bless all of you and your family!